There is nothing more frustrating and degrading than being on hold for 10 minutes or more for ANY reason. If your phones are ringing off the hook so long and often that anyone calling has to wait 16 minutes and 28 seconds to speak with a real person? You need to hire more people. I also doubt that your voice recording is actually sorry for no representatives being available at this time. Please rub salt in my secretarial wound.
This frustration inspired some research. On the idiot that invented the hold button. Now currently labeled as the bane of my existence.
It looks like something from Doctor Who that will eat my soul.
The telephone was invented in the light of making things more convenient. From telegraphs sending one message or receiving one message at a time, the thought of sending multiple messages on the same line was an inspiration paired with an accident that led to the invention of the telephone. It was supposed to be a “harmonic telegraph” but you know that would be a silly name, wouldn’t it? Maybe not in the 1870s…
When these telephones were being distributed by the Bell Company, the switchboard operators were mostly teenage boys. Not that that matters but it’s a fact that opens up a transition for me to talk about switchboards. Smooth huh? But I’m sure you already knew that when we typically think of switch boards we think of women in the 1940s being operators.
These switchboards acted as a milti-line phone. So instead of calling from phone line to phone line, you get the Operator and they “transfer” you to the correct phone line. Then the magic of dialing was created. As a receptionist working a multi-line phone for a business, it’s like I’m a modern day switchboard operator. Luckily I get to sit down and push a few buttons instead of being like those teenage boys I mentioned and have to hop up on a ladder and plug and unplug cords all day long.
I think I’ve finally cooled off from my extremely long and frustrating telephone tag. It lasted about an hour. However telephones have been turned into works of art over the years of its existence. In fact the only reason I want a landline is so that I can use my light up princess phone in real life. That’s not to say that I don’t love our sattlelite, 3 and 4G or wifi connections, google voice or even video calls. Shout out facetime. I just seem to be a little more favorable to “old” things. Call me traditional…
Except actually call me that. I’m about as old-lady as you can get out of someone in their 20’s these days. Scary details to come. Not really. What is heard can never been unheard. Like when you talk on a telephone that records your calls! Yeah they can do that. But forget about speedial, let’s talk rotary.
I put this in here because nexus phones are also a thing of beauty. I say this as an iphone carrier.
So of course I will leave you with beautiful phones and a thought.
Your voice is electricity. Think about it.
Photo credits to:
Telecomhistory.org, Finevictorianshop.com, Oldphoneworks.com, and yeah Google. Suck it.